Privacy Policy

Artetra ASBL, located at Rue du Parc 37A, 5380 Marchovelette, Belgium, is responsible for the processing of personal information in accordance with the following privacy statement.

Contact details

Artetra ASBL | Rue du Parc 37A | 5380 Marchovelette | Belgium
Webmaster: Thomas Biesmeijer | Bolleboos Creatieve Ondersteuning | | +31 6 14 28 90 51

Personal information we process

Artetra ASBL processes your personal information because you make use of our services and because you have provided your details to us yourself. Below you'll find an overview of the personal information which we process:
- First and last name
- Address
- Phone number
- Email address

Sensitive and/or special personal information

Our website and/or service does not intend to collect any data from visitors below 16 years of age, unless they have permission from a parent or legal guardian. We are not able to check whether or not a visitor is actually older than 16. We advice parents to involve themselves with the online activities of their children, to make sure that no data is collected about them without parental consent. Should you believe that we have collected any such information of a minor without parental consent, please contact us via, and we will remove this information.

The goal and legal basis on which we collect personal information

Artetra ASBL processes your personal information for the following goals:
- To process your payment
- To contact you if necessary, in order to carry out your order successfully
- To deliver our goods and services to you
- Artetra ASBL also processes certain personal information if we are legally bound to do so, such as data mandatory for our tax administration.

How long do we keep your information

Artetra ASBL keeps your information no longer than strictly necessary, in order to carry out the goals for which the data is collected. We maintain the following retention periods for the following (categories of) personal information:
Personalia: 4 weeks after completion of the processing of your order.
Address: 4 weeks after completion of the processing of of your order.
Information regarding your payment: offline for 7 years; this is the mandatory retention period for tax administration purposes.
- Your invoice shows your email address.
- If you pay via bank transfer, the information you use for this may appear on our bank statements.

Newsletter: registration is carried out via MailChimp. You can unsubscribe to the newsletter via MailChimp.

Sharing your personal information with third parties

Artetra ASBL does not sell your information to third parties and only provides any information in order to carry out our agreement with yourself, or to abide by any legal requirements. The companies which process your personal information for us, have a Data Processing Agreement, in order to assure that your information remains secure and confidential. Artetra ASBL remains responsible for the processing of your data.
We make use of these third parties in order to handle your personal data:
- Mollie Payments. This payment service, based in the Netherlands, is used by our webshop. Read their privacy statement here.
- MailChimp. We use this newsletter service for our newsletter. Read their privacy statement here.
- Paypal. Paypal is used to receive payments. They also process personal data if you use this service. Read their privacy statement.

Cookie policy

You can review our cookie policy here. Here, you can also review and change your cookie preferences.

View, edit or remove personal information

You have the right to view, correct and remove your personal data. You also have the right to withdraw any previous consent for the processing of personal information, or to object to the way in which Artetra ASBL processes your personal data, and you maintain the right to data portability. This means that you can send us a request to have a computer file containing all the personal data we might possess of you sent to you or to another organisation which you specify.
You can send a request to view, correct or remove your personal information, as well as a request for data portability, as well as a withdrawal of your consent of, as well as an objection to the processing of your personal data, to To make sure that your request is actually made by you, we ask you to attach a copy of your identification with your request. Please make the following elements illegible: photo, MRZ (machine readable zone, the number at the bottom of your passport), passport number and BSN. This is to protect your privacy. We will respond to your request as soon as possible, within 4 weeks at the latest.
Artetra ASBL wants to inform you that you have the possibility to file a complaint with the national supervising body, de Data Protection Authority. You can do this via this link.

How we secure personal data

Artetra ASBL takes care to protect your personal data and takes appropriate measures to avoid any misuse, loss, unauthorised access, unwarranted publishing of and unwarranted changes to your personal data. Should you believe that your personal information is not secured in a suitable manner, or if you have suspicions of misuse, please contact us via